Refund policy
Returns & Refund Policy
Last updated: July 2026
At LifeEase, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
EU Customers – 14-Day Right of Withdrawal
If you are a customer residing in the European Union (EU), you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us within the 14-day withdrawal period by emailing support.lifeeease@gmail.com.
After notifying us, you must return the item within 14 days. The product must be unused, in its original condition, and, where possible, in its original packaging.
Unless the item is faulty or incorrect, the customer is responsible for the return shipping costs.
30-Day Returns
In addition to the legal rights above, LifeEase offers a 30-day return policy.
You may return your item within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging where possible.
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Be accompanied by proof of purchase (order confirmation or receipt).
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.
Please email:
Include the following information:
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Your order number
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A brief description of the issue
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Clear photographs of the item and packaging
Once reviewed, we'll arrange a replacement or issue a full refund where appropriate.
Change of Mind
If you change your mind after receiving your order, you may return the item within 30 days.
Please note:
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Return postage costs are the customer's responsibility unless the item is faulty or incorrect.
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The item must not have been worn, washed or used.
Hygiene Policy
For hygiene reasons, we cannot accept returns of compression socks that have been worn, washed or used, unless the item is faulty or damaged upon arrival.
Refunds
Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Please note that processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled free of charge before they have been dispatched.
If your order has already been shipped, it cannot be cancelled and must follow our standard returns procedure.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
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Worn compression socks
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Washed items
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Products damaged through misuse
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Items returned without proof of purchase
Contact Us
If you have any questions regarding returns, refunds or exchanges, our customer support team will be happy to assist.
LifeEase Customer Support